Call Center Staff Scheduling
photo courtesy Wikimedia.org
Whether answering customer concerns, scheduling appointments, or handling product support calls, working in a call center can be a stressful job. As the face of your organization, call center employees can make or break your reputation. Studies have shown that happy employees are proven to have more favorable interactions with customers. Offering your team a quality Time360 schedule that ensures adequate staffing and allows them to participate in the scheduling process is a great way to improve morale!
Simplify your scheduling process. Drop an Open Shift on the calendar and let staff members claim it. Drag and drop staff members names' onto the calendar to create complete schedules in minutes. Press a button to publish schedules to all staff members. Schedule creation has never been easier.
Our application:
Creates schedules in minutes
Spend time focusing on the aspects of your business that generate revenue and increase profitability. Let Time360 take care of the scheduling process. With a simple calendar and mobile access, you can schedule your team easily and from anywhere.
Reduce Employee Turnover
With Time360, employees have real-time access to their schedules. As changes are distributed, email and text messages are dispatched to workers.
Self Scheduling
Allow employees to set their own schedules while making sure you are fully staffed.